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FAQs
Unfortunately, for the time being - we are only able to ship our products within Australia.
Unfortunately, due to the flooding and extreme weather conditions across New South Wales and Queensland Australia Post are experiencing delivery delays in both states. Local road closures, safety measures and access issues are also affecting deliveries in the flood-affected areas.
There are also delivery delays to the Northern Territory and Western Australia. For more information on this, checkout Australia Post's latest updates.
We know this may come as an inconvenience and apologise sincerely for this. If you have any questions or concerns regarding your recent order, please get in touch with our Customer Care Team Below in the Contact section.
Shipping Policy
Please allow 1-2 business days for your parcel to be packed and posted (Australia). We always endeavour to get your parcels out to you as fast as possible. If your order is urgent, please email us prior to placing your order to see how we can help assist you.
Unfortunately, for the time being - we are only able to ship our products within Australia.
Once your order has been shipped, Barr St cannot accept responsibility for loss or any damage to your package. Please note that Barr St can not be held responsible for postage delays that occur after your order has left our care. We post all our items through Australia Post and other shipping partners, once the item has left our care we cannot be held responsible for any delays in postage, please be in touch with the courier company if you have any questions about where your parcel may be.
If you have any further questions about our shipping policy please email us at contact@barrst.com.au
Refund Policy
Please keep in mind that we do not offer exchanges for change of mind. We ask that you check the description of our items prior to purchasing.
If you would like to refund or exchange an item please contact us at contact@barrst.com.au within 7 days of receiving your item. The items we offer refunds and exchanges on are rings and wrist wear
Due to hygiene reasons we cannot offer exchange or refunds on earrings and necklaces. Please choose your items carefully when selecting.
If you have received a faulty item we are happy to replace the item or offer a store credit for another item valid for 12 months.
If your item has been damaged after 30 days from receiving please send us an email, each damaged item is assessed individually.
To be eligible for a return or exchange for our clothing items, your item/s must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.
SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.
Jewellery Care
Avoid getting jewellery wet. Remove prior to entering water
Avoid direct contact with perfume
Remove before sleeping
When not in use, jewellery should be neatly stored
Remove before working out
Clean and polish with soft cloth
Order Amendments
Please note once your order has been placed online, we are unable to make amendments to product, customer, or delivery details. Alternatively, if you have any queries about placing an order or an order you have received, please contact our Customer Care team.